01
Capture it once
Open a case and drop in whatever you have — a typed note, a voice memo from the bench, photos, a document. No form to fill in first. It all stays attached to that one repair.
For independent jewellers and watchmakers
You do the repair. Bezelia does the paperwork.
The details of a repair live everywhere — a scrawled bench note, a photo on your phone, a voice memo, a "go ahead" buried in a text thread — until someone retypes it all. Bezelia reads what you already captured and turns it into one structured case: item, condition, request, quote, approval. You set the prices. You press send.
Nothing sends itself. A person approves every price and every message.
Repair record
From the bench to the record
Capturing
Staff note
"sub in, dropped it skiing apparently, dial's gone. wants
it sorted before he tries to sell it. no box no papers. said he'd call
thurs to chase the price."
Evidence
voice memo1 photointake note
What Bezelia can use
ItemRolex Submariner
CategoryWatch
RequestRepair, ahead of resale
FlagImpact damage — check movement, not just dial
Structured record
BrandRolex
ModelSubmariner
ConditionCracked dial —
impact damage
RequestRepair, ahead of
resale
Serial numberNot provided — left
blank
DiagnosisNot inferred
Every field traced to a sourceSerial left blankNo diagnosis
invented
Ready for your review
Dial repair
assessmentYou decide what
happens next. Bezelia only structures what you gave it.
Customer quote
Rolex Submariner
dial repairDial
replacement, movement check and regulation. The price is always
yours.
£420
Approved scope
ServiceDial
replacement
InspectionMovement +
case
Turnaround10 to 14 days
Customer viewPrivate
link
One link. Nothing to log in to.The customer sees
exactly what you confirmed, and says yes or no.
Ready to
send
Bezelia / repair approvalRolex Submariner ·
Repair 2048
Approved
Looks good. Please go ahead.Approved by customer — no account needed
✓
Record updated
Quote£420 approved
ApprovalCustomer
confirmed
Next stepMove to workshop
HistoryStored with repair
Approval on fileNo account neededNothing sent
itself
Repair 2048 · Rolex SubmarinerCase history —
permanent record
Collected
Case openedIntake
note, voice memo, photo on file
Record drafted by AI, confirmed by
staffBrand, model, condition, request — all
traced back
Quote sent and approved
£420 · customer approved via private link
Dial replaced at the
benchMovement checked and regulated
CollectedCustomer
signature on file
Open any case, any time
Who did it, what changed — kept on
the case.
If a customer
ever asks what was agreed, it's one click — not a scroll through your
texts.
No chasingNo
retypingOne record, start to finish
The messy part stays at
the bench. The record does not.
The problem is not the repair
It's the notebook, the text thread, and the retyping.
A customer brings in a watch. Someone scribbles a note, snaps a photo, dictates a voice memo because their hands are on the piece. Then the same details get retyped into the quote, the invoice, and a text reply — and when the customer asks later what was agreed, you're the one scrolling through messages for proof. Bezelia takes that part off your bench.
02
Let AI draft the record
Notes, transcript, and photos are read together into the case: item, brand, model, material, condition, and what the customer actually asked for. Every filled field points back to its source. Anything unsupported stays blank.
03
Quote, approve, collect
Build the price lines — AI can finish a half-typed line, anchored to the item and fault on file. The customer approves from one private link, no account needed. The approval lands back on the case.
How a case moves
The mess goes in at intake. A clear case comes out.
Start the way you already work
A rough note is enough to open a case. Add a voice memo or a photo when that's faster than typing — hands stay on the bench.
AI fills in the case
From the note, transcript, and photos together, Bezelia writes up the item, brand, model, material, reference and serial, visible condition, and the customer's request — each field traced back to the exact note or photo it came from, nothing invented.
Check the gaps, then price it
Before quoting, AI scans the whole case and flags only what is genuinely missing. You build the price lines; a typed fragment can be expanded into a finished description, anchored to the item and the fault on file. The price is always yours.
One link, and approval comes back
The customer gets a private link — no account on their end. Bezelia drafts the covering message in your shop's voice; you read it, edit it, and press send. Their decision lands on the same case.
Track it to collection
The case moves through the bench stages to ready and collected. Every step — who did it, what changed — stays on a permanent record you can open at any time.
Where the line is drawn, on purpose*
Nothing goes out on its own.
Bezelia is not a chatbot and it does not autosend. AI drafts the case details, the quote wording, and the customer messages — and your staff read, edit, and approve every one of them before anything is saved or sent. A person still makes every call that leaves the building.
✓AI drafts case details, quote wording, and customer
messages — all reviewable before anything is saved or sent.
✓Every filled field points back to the exact note or
photo it came from. Gaps stay gaps: no invented serials, no guessed
diagnosis.
✓Once a staff member hand-edits a field, AI stops
touching that field on future runs.
✕AI never sets prices, approves quotes, or sends
messages by itself.
✕Staff-only notes stay staff-only — internal
commentary is never AI-surfaced.
See it on your bench
Bring us one real repair.
Bring the messiest intake from your month — a scrawled note, a voice memo, a couple of photos. We'll walk through how Bezelia reads it, structures it, and takes it to a quote and an approval, live.
No credit card. No account needed to talk to us first.