Repair recordR-2048
Draft readyItem identified
Rolex Submariner
- Condition
- Cracked dial
- Request
- Repair ahead of resale
- Serial
- Not provided
- Diagnosis
- Left for the bench
3 source itemsEvery field traceable
Waiting for staff reviewReview job ↗
For independent jewellers, repair workshops and watchmakers
From bench note to approved repair.
Add the take-in note, condition photos, and voice memo. Bezelia drafts the item details and customer instructions into one repair record, ready for your staff to check before they quote or send anything.
Nothing sends itself. You approve every price and every message.
01 / evidenceIMG.2048
Visible dial damage
02 / bench note09:42
“Sub in. Dropped skiing. Dial’s gone. Wants it sorted before resale. No box, no papers.”
rough is enoughVoice memo0:18
The real problem
Every job is different.
The paperwork follows the same path.
A ring comes in for resizing. A chain needs soldering. A stone needs replacing. A watch needs a service. Staff record the item and its condition, take photos, note what the customer wants, and promise to call with a price. Those same details then need to reach the bench, the estimate, the customer, and whoever handles collection.
One repair, start to finish
One repair.
Every decision in one place.
Record the item, its condition, and what the customer wants done.
Take in
Start with what came across the counter.
The note, condition photos, and customer instructions stay together.
Intake note
Sub in, dropped skiing apparently. Dial's gone. Wants it sorted before he sells it.
1 photoBench memo.m4a18 seconds · transcript ready
Write up
Turn the take-in into a clear job record.
Every filled detail points back to a note or photo.
BrandRolex01
ModelSubmariner01
ConditionCracked dial01
Customer requestRepair ahead of resale02
Serial numberNot providedLeft blank, not guessed
DiagnosisBench review neededAI does not diagnose
4 fields traced2 honest gaps0 invented details
Quote
Turn the confirmed scope into a clear price.
AI drafts the wording. You set every number.
Dial replacement£320.00
Movement check and regulation£100.00
Total£420.00
Approve
One private link. A clear yes or no.
No customer account. No approval buried in a text thread.
Customer view
Rolex Submariner repair
Dial replacement, movement check and regulation.
Total£420.00
ApprovedJR12 Sep · 10:16
Collect
The whole repair, still in one place.
If the customer calls later, the record is already there.
Job openedNote, memo and photo attached
Record confirmed by staffFour sourced fields, two gaps left blank
Quote approved£420 · private customer link
Dial replaced and movement regulatedWorkshop note added by M. Lewis
Ready for collectionCustomer notified after staff approval
Designed around the bench
Know what came in.
Know what happens next.
Record the take-in
Keep the item, visible condition, customer instructions, photos, and rough bench notes on the same job.
See where each detail came from
Open the note or image behind a drafted detail. If the source does not support it, the detail stays blank.
Keep approval with the job
The estimate, the customer’s answer, workshop notes, and collection sign-off remain on the repair record.
The line we do not cross*
AI drafts.
People decide.
Bezelia is not an autonomous agent. It prepares the job details, estimate wording, and customer message. You or your staff check the work and make the call.
AI can
- Read notes, transcripts, and photos
- Draft the job record fields
- Draft estimate and message wording
- Flag genuinely missing information
Human
approval
approval
Only people can
- Confirm what is true
- Set or change a price
- Send a customer message
- Approve work to begin
See it with your own work
Bring a job from your counter.
Bring a typical take-in: a ring resize, broken chain, missing stone, restoration, or watch repair. We will use the note and photos to prepare the record, estimate wording, and customer approval, live.
01
The take-inSee notes and condition photos become a clear job record.
02
The estimateSee what Bezelia does and what your staff controls.
03
The approvalSee the customer’s decision return to the same job.
Live product walkthrough↗